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Delivery and import charges
Last updated: 13 November 2026
Every order is sent by tracked delivery and dispatched within 2 working days. There is one flat delivery charge per order for your destination. Outside the UK, import VAT, duties and carrier fees may be payable when your parcel arrives. These are not included in our prices.
Where we deliver
- United Kingdom: England, Scotland and Wales.
- European Union: Belgium, Denmark, Finland, Germany, Ireland, Luxembourg and Sweden.
- Other European countries: Norway and Switzerland.
- United States.
We do not currently deliver to Northern Ireland, the Channel Islands, the Isle of Man, Gibraltar, BFPO addresses, or any country not listed above, including France and the Netherlands. Checkout only accepts delivery addresses in the countries we deliver to.
Delivery charges and times
| Destination | Currency | Tracked delivery, per order | Estimated delivery after dispatch |
|---|---|---|---|
| United Kingdom | GBP | £4.95 | 2–4 working days |
| Germany, Ireland, Belgium, Finland, Luxembourg | EUR | €9.95 | 4–8 working days |
| Denmark | DKK | DKK 75 | 4–8 working days |
| Sweden | SEK | SEK 109 | 4–8 working days |
| Norway | NOK | NOK 149 | 4–8 working days |
| Switzerland | CHF | CHF 11.95 | 4–8 working days |
| United States | USD | US$14.95 | 6–10 working days |
The delivery charge for your country is shown next to product prices, and it is included in your basket and order total before you pay. Delivery times are estimates, not guarantees. Working days are Monday to Friday, excluding UK bank holidays.
Dispatch and tracking
We dispatch orders within 2 working days of receiving payment and email you the tracking details when your parcel leaves us. If anything delays your order, we will tell you by email straight away, and you can choose to wait or to cancel for a full refund.
We send parcels only to the delivery address entered at checkout. We cannot change or redirect a parcel once it has been dispatched, so please check your address before you place your order.
Import VAT, duties and fees
Within the UK, our prices and delivery charge are the total you pay. For every other destination your parcel is imported into that country. The charges below are collected by the carrier or the customs authority, not by us. They are not included in our prices or delivery charges, and we cannot calculate them exactly in advance.
European Union (including Denmark and Sweden)
We are not registered for the EU Import One-Stop Shop (IOSS), so EU VAT is not collected at checkout. When your parcel arrives you may be asked to pay:
- import VAT at your country’s rate, for example 19% in Germany and 25% in Denmark and Sweden;
- for parcels worth €150 or less, the temporary EU customs duty of €3 for each type of item in the parcel, which applies from 1 July 2026 to 1 July 2028. Goods with the same customs classification count once: two identical jackets count as one item, while a jacket and a skirt count as two;
- standard customs duty instead of the €3 duty, if your parcel is worth more than €150;
- the EU customs handling fee, and any clearance or administration fee your carrier charges.
Norway
We are not registered in the Norwegian VOEC scheme, so Norwegian VAT is not collected at checkout. On delivery you pay 25% VAT, customs duty on clothing (in most cases 10.7%) and the carrier’s clearance fee.
Switzerland
Clothing is free of Swiss customs duty. Swiss import VAT of 8.1% is charged on the value of the goods plus delivery, but it is not collected when the VAT due is CHF 5 or less (roughly CHF 62 of goods and delivery). Above that, you pay the VAT and the carrier’s clearance fee on delivery.
United States
The United States no longer exempts low-value parcels from customs duty. Every parcel is subject to US duties and tariffs, which depend on the type of product and its country of origin. Unless checkout shows otherwise, these and the carrier’s brokerage fee are payable by you on delivery.
If you refuse to pay import charges
If you refuse a parcel, the carrier will send it back to us. We will treat this as cancellation of your order and refund you as set out in our Returns and Refunds policy, less the direct cost the carrier charges us to return it. We cannot refund import charges paid to a carrier or customs authority.
Late, lost or damaged parcels
If your parcel has not arrived within 5 working days after the end of the estimated delivery time, email support@osverina.com with your order number and we will take it up with the carrier. If the parcel is confirmed lost, we will send a replacement or give you a full refund, whichever you prefer.
Your order is our responsibility until it is delivered to you or to someone you have nominated. If it arrives damaged, email us with photos and we will put it right. This does not affect your statutory rights.
Questions
Email support@osverina.com or call +44 7907 848661, Monday to Friday, 9:00–17:00 UK time. See also our Returns and Refunds policy and Terms of Sale.