Withdraw from contract

Last updated: 13 November 2026

How this form works

Use the form above to cancel (withdraw from) an order within 14 days of receiving it. You do not need an account and you do not have to give a reason. Enter your name, your order number and the email address where we should send our confirmation. If you only want to cancel some items, list them.

Press Continue to check your details, then press Confirm withdrawal to send them.

We immediately email you an acknowledgement that sets out what you sent us and the date and time we received it. Keep it as your record. If it has not arrived within a few minutes, check your spam folder or email support@osverina.com.

What happens next

Your withdrawal is valid if you send it before the 14-day period ends. We then email you the return address and instructions. Please send the goods back within 14 days of withdrawing. You pay the direct cost of returning them, unless they are faulty or not what you ordered. We refund you within 14 days of receiving the goods back, or proof that you have sent them, whichever is earlier.

You can also withdraw by email or post, or with the model withdrawal form. Full details are in our Returns and Refunds policy.