Help
Questions and answers
Wearing both sides
What does reversible mean here?
Every piece we sell can be worn on either side. One side is a plain colour and the other is a print or a check, so each piece gives you two looks. The product page shows both sides.
How do I turn a piece over?
Undo all the press studs, buttons and ties first. For jackets and gilets, push each sleeve or armhole through to the other side, then turn the body through and smooth the seams and collar. Skirts, wrap tops and dresses turn through at the waist or hem. It takes less than a minute.
Do the pockets, press studs and ties work on both sides?
Yes. Every pocket, press stud and tie is designed to work whichever side you wear facing out. Each product page explains exactly how, for example which pockets open on each side and how the press studs fasten.
Is the fit the same on both sides?
Yes. Both sides are cut from the same pattern, so the size and fit do not change when you turn a piece over. See our size guide.
Where is the care label?
To keep both sides clean of tags, the care and fibre information is printed on a small label inside a seam, where it does not show on either side. The same information is on the product page.
The two sides are different fabrics. How do I wash it?
Follow the care instructions on the label. Where the two sides are different fabrics, we write the instructions for the more delicate side, so following them is safe for both. The product page lists the fibre composition of each side separately.
Will the colour run from one side onto the other?
Wash a new piece on its own, on a cold wash, the first time, so any loose dye from a darker side cannot mark a lighter side. After that, follow the care label and wash with similar colours. If colour does run from one side onto the other when you have followed the care instructions, please contact us: we treat that as a fault.
What is inside the quilted jackets and gilets?
Polyester wadding. The product page lists the fibre composition of both sides and of the wadding.
Prices, delivery and payment
Which currency will I pay in?
Prices are shown in pounds (GBP) for the UK, euros (EUR) for Germany, Ireland, Belgium, Finland and Luxembourg, Danish kroner (DKK) for Denmark, Swedish kronor (SEK) for Sweden, Norwegian kroner (NOK) for Norway, Swiss francs (CHF) for Switzerland and US dollars (USD) for the United States. You will be charged in the currency shown at checkout.
Where do you deliver, and how much does it cost?
We deliver to Great Britain, Germany, Ireland, Belgium, Finland, Luxembourg, Denmark, Sweden, Norway, Switzerland and the United States, with one flat tracked delivery charge per order: £4.95 in the UK, €9.95 in the euro countries, DKK 75, SEK 109, NOK 149, CHF 11.95 and US$14.95. We dispatch within 2 working days. Full details are on our Delivery page.
Will I pay import charges?
Within the UK, no. Everywhere else your parcel is imported, so import VAT, duties and carrier fees may be collected on delivery. They are not included in our prices. Our Delivery page explains the rules for each country.
How can I pay?
By card or PayPal, as shown at checkout. Card payments are processed by Stripe and PayPal payments by PayPal, so we never see your full card number. The charge appears on your statement as OSVERINA.
Returns
How do I cancel or return an order?
You can cancel within 14 days of receiving your order without giving a reason. Use our online withdrawal form or email support@osverina.com, and we will send you the return address. You pay the return postage unless the item is faulty or not what you ordered. See Returns and Refunds.
Can I try a piece on both ways before deciding?
Yes. Try it on and turn it over, just as you would in a shop. Please keep the tags on and do not wear it out or wash it, so it can come back for a full refund.
How can I contact you?
Email support@osverina.com or call +44 7907 848661, Monday to Friday, 9:00–17:00 UK time. We usually reply within one working day. You can also use our contact form.