Impressum
Legal information
Last updated: 13 November 2026
OSVERINA is a trading name of RODDIE TRADING LTD, a private limited company registered in England and Wales. This page sets out our company details, how to contact us and how consumer disputes are handled. This page also serves as our Impressum for customers in Germany.
Company details
- Company name
- RODDIE TRADING LTD
- Trading name
- OSVERINA
- Legal form
- Private company limited by shares
- Registered in
- England and Wales
- Company number
- 17577822 (Companies House register)
- Registered office
- 58 Windsor Avenue, Adlington, Chorley, England, PR7 4JS, United Kingdom
- Represented by
- Terrie Louise Roddie, Director
The registered office is for letters and legal correspondence. It is not a returns address. Please see Returns and Refunds before sending anything back.
Contact
- support@osverina.com
- Phone
- +44 7907 848661
- Hours
- Monday to Friday, 9:00–17:00 UK time
- Website
- osverina.com
Complaints and dispute resolution
If something has gone wrong, please contact us first. Most problems can be sorted out quickly, and we usually reply within one working day. You also keep the right to go to court in the country where you live.
United Kingdom
We are not a member of an alternative dispute resolution (ADR) scheme. If we cannot settle a complaint between us, we will tell you in writing whether we agree to use a certified ADR provider for that complaint.
Germany
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board (Verbraucherschlichtungsstelle).
Denmark
If you live in Denmark and we cannot settle your complaint, you can submit it to Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk. Complaints are submitted online at kpo.naevneneshus.dk. As we are established in the United Kingdom, Nævnenes Hus can deal with a complaint against us only in certain cases, for example where the case has a closer connection to Denmark. You can also get help from Forbrug Europa, the European Consumer Centre in Denmark, at forbrugereuropa.dk.
Other countries
If you live elsewhere in the EU, in Norway or in Switzerland, the European Consumer Centre in your country may be able to give you free advice on a dispute with a trader based in another country.
Product safety
Who is responsible for our products, safety and care information, and how to report a concern are set out on our Product Safety page.
Content
The text, images, prints and designs on this website belong to RODDIE TRADING LTD unless stated otherwise. Please do not copy them without our permission.