Every piece wears two ways · Tracked delivery to the UK, Europe and the US

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Legal

Terms of sale

Last updated: 13 November 2026

These terms apply when you buy from osverina.com. You can cancel within 14 days of receiving your order, faulty goods are covered by your statutory rights, and nothing in these terms takes away the protection you have under the law of the country where you live.

1. Who we are

OSVERINA is a trading name of RODDIE TRADING LTD, a company registered in England and Wales with company number 17577822. Our registered office is 58 Windsor Avenue, Adlington, Chorley, England, PR7 4JS, United Kingdom. You can contact us by email at support@osverina.com or by phone on +44 7907 848661. More details are on our Legal Information page.

2. These terms

These terms apply to orders placed on osverina.com for delivery to the countries listed on our Delivery page. Our shop is for consumers buying for their own use. Please read these terms before you order; you can save or print this page. The contract is concluded in English. We store your order details and email them to you, and you can also see them in your account if you have one.

3. Our products

Every OSVERINA piece is reversible and can be worn on either side. Each product page describes both sides, with the fibre composition of each side (and of the wadding in quilted pieces), the care instructions and the sizing. Colours can look slightly different on different screens, and where a print or check is cut from a larger piece of fabric, its placement can vary slightly from one garment to the next.

4. Placing an order and when the contract is made

You can check and correct your details at every step of checkout until you press “Place order and pay”. Pressing that button is an offer to buy and means you must pay. We then email you to confirm we have received your order; this is not yet acceptance. The contract between you and us is formed when we email you to confirm dispatch. If we cannot accept your order, for example because an item is out of stock or there is an obvious pricing error, we will tell you and refund you in full straight away.

5. Prices and currency

Prices are shown in the currency for your delivery country: GBP, EUR, DKK, SEK, NOK, CHF or USD. You will be charged in the currency shown at checkout. If that is not the currency of your card or account, your card issuer or PayPal may charge a conversion fee.

For UK delivery addresses, the price shown is the total price of the goods, including any VAT that applies. For deliveries outside the UK, our prices do not include import VAT, customs duties or carrier fees that may be charged on delivery; our Delivery page explains these for each destination. The delivery charge for your country is shown with product prices and included in your order total before you pay.

6. Payment

You can pay by card or PayPal, as shown at checkout. Card payments are processed securely by Stripe and PayPal payments by PayPal. We never see or store your full card number. Payment is taken when you place your order. The charge will appear on your statement as OSVERINA.

7. Delivery

We dispatch within 2 working days and give estimated delivery times on our Delivery page. If we have not delivered within 30 days of the contract being made, or by any date we agreed with you, you may cancel and receive a full refund. The goods are our responsibility until they are delivered to you or to someone you nominated. You own them once we have received full payment.

8. Your right to cancel

You may cancel within 14 days of receiving your goods without giving a reason. You can do this online with our withdrawal form, by email or by post. How to cancel, who pays the return postage and how we refund you are explained in our Returns and Refunds policy.

9. If something is wrong with your order

We must provide goods that are of satisfactory quality, fit for purpose and as described. If you live in the UK, you have rights under the Consumer Rights Act 2015. If you live in the EU, you have a legal guarantee of at least two years from delivery under your country’s law, including the 2-year reklamationsret in Denmark. Our Returns and Refunds policy explains how to tell us about a fault. Nothing in these terms affects your statutory rights.

10. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable. We do not exclude or limit our liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, for fraud, for breach of your statutory rights as a consumer, and for defective products under product liability law. Our products are for domestic and private use, so we are not liable for any loss of profit, loss of business or business interruption.

11. Events outside our control

If something outside our reasonable control delays or prevents us from meeting our obligations, we will tell you as soon as possible and take steps to limit the effect. If there is a risk of substantial delay, you may cancel and we will refund you for any goods you have not received.

12. Your personal data

We use your personal data as set out in our Privacy Policy and Cookie Policy.

13. Complaints and dispute resolution

If you have a complaint, please email support@osverina.com. We usually reply within one working day. We have not joined an alternative dispute resolution scheme. Information for customers in Germany and Denmark is on our Legal Information page.

14. Governing law and courts

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in another country, you keep the protection of the mandatory consumer laws of the country where you live, and you may bring proceedings in the courts of that country. The courts of England and Wales have non-exclusive jurisdiction.

15. Other important terms

We may update these terms from time to time. The version that applies to your order is the one shown on this page when you placed it. If a court finds part of these terms invalid, the rest will still apply. If we delay in enforcing these terms, we can still enforce them later. Only you and we have rights under this contract.